1. I can see the login screen, login but I cannot see the live video. The screen remains black and displays "LOADING" only. I use Norton Internet Security.

2. I can see the login screen, login but I cannot see the live video. The screen remains black and displays "LOADING" only. The camera is installed behind a router.

3. After the firmware upgrade I can connect to the camera. However, when using the ActiveX control to connect to the camera no image is shown. The screen remains black and displays "LOADING" only. When using the JAVA plugin everything is fine.

You need to connect to the camera with the serial cable provided with the camera and a (Hyper)terminal client. Connect from the Serial DB9 port on your PC or Notebook to the round DIN connector on the backside of the camera.

Start Hyperterminal and create a connection using the following values:
Camera 550710

Speed / baud rate: 19200

Data Bits: 8

Parity: none
Stop Bits: 1
Flow Control: none

Then start the camera (if the camera is already turned on, turn it "off" and then "on" again. Follow the instructions below (for old camera 550550):

Attention Users of camera model 550710
Perform the same steps, but the password is: b2006worldcup

Changing the integrated login screen is not possible. The login page cannot be altered in any way, shape or form.

However, you can bypass it and integrate the live image of the camera into your web page.

You may download the JAVA Software directly from SUN's JAVA Web Site.

JAVA Virtual Machine for Windows:
-> http://www.java.com/en/download/windows_manual.jsp

Changing the integrated login screen is not possible. The login page cannot be altered in any way, shape or form.

However, you can bypass it and integrate the live image of the camera into your web page.
-> Intructions for Professional Series Cameras

We recommend to setup 4 WEP Keys in the Access Point, and then enter the exact same keys in the camera's wireless configuration. Tests with different Access Points from different vendors have shown that this gives you the best compatibility. Most Access Points are ok if you only enter the "default" key, but should you run into connection problems you should enter all 4 keys (even if you put in zeroes, as long as the Access Point is setup the same way you are fine).

1. Automatic Connection to Wireless Networks

Wireless Network IP Camera 550703 is designed to automatically connect the the strongest unprotected wireless network in range. It will search for available wireless networks and will automatically establish a connection, even if you have not entered a SSID in the Wireless Setup.
If you enter a SSID, the camera will always try to connect to that network, it will not automatically connect to any other access point anymore.

2. Wireless/Wired Operation Switch on the backside of the camera.
The switch has 3 positions.
Left Position: only wired connection
Right Position: only wireless connection
Middle Position: Wired or Wireless Connection, wired has priority over wireless.

3. WEP Encryption
The camera supports both 64 and 128 Bit WEP Encryption.

-> The code needs to be entered in HEX, not ASCII.
-> Fill out all 4 keys, even of you only use one key.
-> All 4 keys should be the same as the keys in the Wireless Access Point.

4. About MAC Addresses
Wireless Network IP Camera is equipped with two Network Cards. One for the RJ45 connection, another one for the Wireless connection. Both cards have different MAC Addresses.

-> You can find the MAC Addresses of both adapters on a label on the bottom of the camera

-> IP INSTALLER will always show the MAC Address of the card which is being used to make the connection. That means if the camera is connected wirelessly IP INSTALLER will show the MAC Address of the Wireless Adapter.

-> Both MAC Addresses can be looked up at the System Configuration Page of the Administrator Menu.

Using Network IP Camera's integrated Motion Detection Function for security functions is not recommended as the function does not work as reliable as professional security sensors.

We recommend to use a professional security monitoring software such as GO1984 or Webcam Watcher in combination with Network IP Camera. You may also connect external security sensors to the camera's digital input port for increased security.